Overview

Our refund and returns policy lasts 30 days guaranteed. If 30 days have passed since your purchase, we can not offer a refund.

The promotional price is for the first term only and plans renew at the regular rate. Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel within 30 days for a refund as follows.

If you cancel within 30 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.

If you cancel within 30 days and your plan includes a free domain, supportONE will deduct a non-refundable domain fee of 15.99 from your refund. This not only covers our costs, but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.

supportONE does not offer any refunds for cancellation that occur after 30 days.